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FAQ

Rupani Foot Care Pvt Ltd's Nationwide FREE Shipping Policy

Unlike many other web sites that have special rules and lots of fine print, we want you to know we value you and that's why there's absolutely no 'fine print'! Rupani Foot Care Pvt Ltd offers free shipping on all orders placed on our website, with no minimum order size or special exceptions.

Just because shipping is free doesn't mean it should take a long time. Rupani Foot Care Pvt Ltd understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

When you order from our website, we will ensure that the product gets dispatched within 24hours and gets delivered within 5 working days.

How do I get discount coupons for Rupani Foot Care Pvt Ltd?

Rupani Foot Care Pvt Ltd may distribute coupons from time to time. We are the partner with various deal/coupon sites such as http://www.coupondunia.in where you may see our coupons.

What are the payment options available on Rupani Foot Care Pvt Ltd?

We support the following payment options:

  • Cash On Delivery-Cash on Delivery allows you to pay for your order with cash at the time of delivery. Redchief offers a Cash on Delivery option for all orders above Rs.1000/- for most delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash On Delivery' option on the payment page. ( FAQ)
  • Credit card
  • Debit card
  • Maestro card
  • Net Banking

All credit card and net banking transactions are processed over a secure encrypted connection.

What is the process for Cash On Delivery (COD) purchase?

When you make a purchase using the COD option, your product will be booked. Our Customer Care Expert will call to confirm your order before it gets dispatched. If you are unreachable or unable to attend the call, please contact Customer Care on (Toll Free: 1800-120-0141) to confirm the purchase within 24 hours of making the purchase.

Is there a purchase limit for a Cash On Delivery purchase?

Yes. Cash On Delivery option is available on purchases up to a limit of Rs. 5000/- beyond which purchases can only be made using Netbanking or Creditcard.

Are these prices equal to MRP? Is these any extra tax?

All prices are equal to the MRP retailed at the stores. All prices mentioned on this site are final prices, inclusive of taxes in India.

Is it safe to use my credit card on your website?

If you’re worried about using your credit card online, we recommend you put your concerns to rest.

All online transactions on www.Rupani Foot Care Pvt Ltd are processed through Axis Bank.

Axis Bank is a certified, Indian company, providing payment services to websites around the world.

Security is critical for all parties where online transactions are concerned and Axis Bank ensures that you have no worries on this front as you transact in the cyberspace.

What should I do if my payment fails?

In case of payment failure, please retry ensuring:

  • Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
  • Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it will be rolled back within 24 hrs. You can get in touch with Customer Care with your order number or email us on retailcare@redchief.co.in for any clarifications.

Ordering & Tracking

How do I check the status of my order?

Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on (Toll Free: 1800-120-0141) or drop us an email at retailcare@redchief.co.in.

How can I track my product shipment?

An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.

How will I know if order is placed successfully?

You will receive an email confirmation from Rupani Foot Care Pvt Ltd once your order is successfully placed. This mail will have all the details related to your order.